Payment support articles

When will I get paid?

Provided your Device(s) meets our Terms and the offer is accepted the value of your phone will appear in your TopCashback account within 72 hours. In peak times, it may take up to 48 hours to test ...

I’ve donated a percentage of my Trade-in value to Kidney Research UK, What will I get Paid?

Based on the Percentage of donation you have selected when creating your order, the percentage is taken off your final Trade-in value. For example, if you have chosen to Donate 10% of your Trade-in...

Can I change the percentage I want to donate to Kidney Research UK?

Yes, you can change the percentage you would like to Donate to Kidney Research UK, by either logging into your account, or by contacting us at 01329774020

Why has my offer changed?

We will sometimes send you a revised offer once we receive your device, that is higher or lower than what was originally offered. Our technicians will fully assess your mobile phone and grade the c...