Postage support articles

Packaging Your Device

SellYourPhone.kidneyResearchUK.org gives you more ways to transport your tech. Choose from: Package your device and take it to the Post Office using an emailed QR code. Print your own label. Reques...

Postage costs & Insurance

Please allow 48 hours for your device to arrive with us. If you want to see if your package has been delivered yet, you can track your item by going to Royal Mail.

Requesting a new digital label

To request a new digital label for your device, visit your "My sales" area. Once requested in your account section we'll email you a digital label. Package the device you're selling, take to the Po...

I've just posted my device - What happens next?

Please allow 48 hours for us to receive your device and keep an eye on the tracking. Once your device has been delivered, we aim to process it within 24/48 hours. If your device is processed before...

My phone has been delivered but I have not heard anything yet.

Once your device has been delivered, we aim to process it within 24/48 hours.